FAQ

FAQ


WHEN WILL MY ITEM(S) SHIP ?

- All items are subject to a processing period before shipping.
- 99% of orders leave the warehouse within 1-3 days of payment.
- We will notify you by email when your items(s) have shipped.

WHEN WILL I RECEIVE MY ITEM(S)?

T-Shirts and apparel items should be received within 1-2 weeks
of your order date. This may be a little longer for international delivery.
For other specialty and giveaway items, please allow up to 5 weeks
delivery time as they may be shipping from other countries.

WHERE ARE MY ITEMS COMING FROM?

Although our fulfillment house is located in North America, some of our
specialty items are located in other countries such as Australia,
Germany, United Kingdom and China.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same order will sometimes be 
sent in separate packages, even if you've specified combined shipping.
Please keep this in mind when receiving deliveries.
If you have any other questions, please email support at Get_The_Gear_Now@Outlook.com and we will do our best to help you out.

WHERE DO I TRACK MY ORDERS?

Most tracking will be found using USPS.com. If your order is going to Canada - Please Note: Once your packages crosses the Canadian border, your tracking will be found on CanadaPost.ca and will no longer be found on USPS.com

RETURNS

If you wish to get an exchange or refund please return your product to the return address sent you in the email from Get_The_Gear_Now@Outlook.com

*Customer will have to cover their own shipping cost. 

**For damaged goods, please contact support with a picture of the damage to get a replacement.